Service Design Training

Why Choose Service Design Training?

• Cost-Efficiency and Enhanced Customer Experience: Drastically reduce reliance on external problem-solving, saving money while boosting long-term customer satisfaction.

• In-House Problem Solving: Empower your team to discover cost-effective, high-impact improvements they can implement themselves.

• Bias Reduction and Empathy: Foster a deeper understanding of user needs, reducing assumptions and enhancing empathy and teamwork.

Ideal Candidates for Service Design Training:

• Broadly applicable, especially for those with direct customer interaction.

• Roles such as Product Owners, Designers, UX Professionals, Information Architects, Agile Teams, Scrum Masters, Developers, Customer Service, and Corporate Teams.

• Highly beneficial for healthcare teams focused on patient experience.

Training Outcomes:

• Practical, prioritized solutions and validations for swift team execution.

• Enhanced problem-solving confidence within your team.

• Mastery of a universal, streamlined ideation process promoting collaboration.

• Sharpened user empathy and nuanced customer need awareness.

• Effective methods to challenge assumptions and biases.

• Reduced expenditure in innovation and pain point resolution.

My Unique Approach:

• Practical, prioritized solutions and validations for swift team execution.

• Enhanced problem-solving confidence within your team.

• Mastery of a universal, streamlined ideation process promoting collaboration.

• Sharpened user empathy and nuanced customer need awareness.

• Effective methods to challenge assumptions and biases.

• Reduced expenditure in innovation and pain point resolution.

1/2 Day ($600)**

• Intro to Service Design

• Break

• Markets, Trends, Sources

• Outcomes, Case Studies

• Team Exercise (biases)

1 Day ($1,200)**

• Intro to Service Design

• Break

• Markets, Trends, Sources

• Outcomes, Case Studies

• Team Exercise (biases)

• Preparing the Session

• Scoping your Journey

• Break

• Service Design Session in 4 phases

2 - Day immersive (quote)

• Immersive Corporate Service Design Training Tailored to your team and industry

• E.g. agile teams, dev teams, UX teams, diverse teams

• Your teams will work on actual customer journeys derived during the session or prepared by your organization's leaders

• A larger set of heuristics will be used and taught, as I have found certain industries benefit by adding and changing a few of the practices

*use the form below to set up a phone call about your training session

**total cost is base fee + travel and $200/person attending.